FAQ

FREQUENTLY ASKED QUESTIONS

We have answers to some common English learner questions. If you need further information, refer to our CONTACT page.

That’s right! We have a FREE English quiz. Contact us if you need the answers. Also, we have lots of FREE material and information on our Facebook, Instagram and YouTube pages.
Did you check our Blog page? We are certain you will find some very useful information.

Where are the lessons held?

The lessons are all online using Google Meet, Skype, Zoom or Microsoft Teams. It depends on where you are located. Here is the Google Meet link to sign up for free. You do not need to have any Google accounts to be invited to a meeting with Google Meet. Here is the Skype link to sign up for free, the Zoom link to sign up for free, and the Microsoft Teams link to sign up for free. You do not need to have a Microsoft Teams or any Microsoft accounts or products to be invited to a meeting with Microsoft Teams. If you prefer another app, please let us know.

How do I register for lessons?

Send us a message in the CONTACT page link. Once we receive your message, we will email you an information pack. And, we will ask you the following info.:

• When do you want to register?
• What would you need to learn (the purpose of the lessons)?
• How many hours/lessons per week do you need?
• What days are you available?
• What times are you available?
• Where are you located (i.e. your country)
• Where did you hear about us?

After you answer these questions, we will email you:

• Invoice with payment method and details
• Agreement
• Confirmation of the paid first lesson
• Schedule for all the paid lessons

Where can I buy material and/or lessons?

You may go to our Shop page. Alternatively, you may Contact Us.

Must I purchase material for lessons with you?

No, you don’t need to buy material when you purchase lessons. All material is included in the lesson price.

How do I pay?

We will email you an invoice with the agreed hours you want to pay and the payment method with details.

What method of payment do you accept?

• It depends on where you are located, as not every payment method serves all people everywhere.
• If you are in Canada, and you have a Canadian bank account, then Interac e-Transfer is the prefered payment method. Contact your bank to set up Interac e-Transfer for free. Use this link, is information about Interac e-Transfer.
• If you are not in Canada, or if you do not have a Canadian bank account, then we firstly prefer Wise (formerly TransferWise). Refer to this link to set up an account for free with Wise. Our second preferred payment method from outside of Canada is PayPal. Use this link to register an account with PayPal for free.
• You may pay by transferring funds or by credit card.

Is PayPal available in China?

Yes, according to this link, PayPal is available in China to send money from China to other countries, including Canada.

Is Wise available in China?

Yes, according to this link, Wise is available in China to send money from China to other countries (including Canada) and receive money in China from other countries (including Canada).

Are you considering accepting Alipay?

Without a doubt Alipay is one of the popular ways to send money from China, and we are working to accept Alipay in the future. Check back to this page in the future for any updates.

How many hours are needed?

It depends on how much time you have, how motivated you are, and when you need results (or deadlines you need to meet). You may do one lesson per day, one to five lessons per week, one lesson per week, or you may do more than one lesson in one day. Each lesson is one hour. If you can’t decide, we can make suggestions during the trial lesson.

What happens during the trial lesson or the first paid lesson?

• The tutor will evaluate your English level, discuss your English learning history, your strengths/weaknesses/needs and your objectives. The tutor will already start getting to know your English abilities along with the results of an evaluation you will receive and complete before the trial or first lesson.
• As the tutor gets to know you better, it is normal for adjustments to be made to customize the lessons for content, method and strategies to better achieve your goals. The tutor is your partner. Your success is our success!

What if I need to cancel a lesson?

If you must cancel a lesson, please email us at least 24 hours before the start of the scheduled lesson. If you fail to do so, then you will lose the lesson and be charged. If you need a refund because you want to stop the lessons, we will consider a refund.

Will my lessons expire?

When you purchase lessons, the lessons are valid for 6 months from the date of purchase. After 6 months, any lesson not completed will be lost. If you need to take a break, go ahead and take a break. But after 6 months you will lose the lessons not completed. So, your motivation is important in achieving your goals!

May I refer to you people interested in taking lessons with you?

Absolutely! Tell them to mention your name, and we will give you a free one-hour lesson for each referred person once they purchase one pack of 10 lessons (trial lessons are excluded from this referral promotion).

May I purchase more than 10 lessons and get a discount?

This is something we may discuss.

Do you have any promotions or discounts?

Check our website and social media pages (Facebook, Instagram and YouTube). We do have promotions offering discounts during the year? If you follow and/or tag us, you will never miss out on promotions and discounts with us!

Do you tutor children?

We are experts tutoring adults, but we can tutor children too. Please send a message or email. We will respond!

Do you tutor groups?

We specialize in private, one-to-one older youth and adults. However, we do groups too! Contact us for further details!

How may I contact you if I have more questions?

You may send us a message with your questions by going to our CONTACT page, or you can find us on Facebook, Instagram and YouTube. We will be happy to answer your inquiries!